Return & Refund Policy – Custom Laser Work

Due to the custom and personalized nature of laser-engraved and laser-cut items, all sales are final once production has begun.

Custom Orders

• Custom laser work (including engraved, personalized, or made-to-order items) cannot be returned or refunded.

• This includes items with custom text, images, logos, sizes, or customer-provided artwork.

Order Approval

• Customers are responsible for approving all proofs, designs, spelling, and dimensions before production.

• Once approval is given, we are not responsible for errors that were approved by the customer.

Damaged or Defective Items

• If your item arrives damaged or defective due to our workmanship, please contact us within 48 hours of delivery with clear photos.

• We will repair or replace the item at our discretion.

Cancellations

• Orders may be canceled before production begins.

• Once laser work has started, cancellations are not accepted.

Non-Custom Items

• Non-custom items (if applicable) may be eligible for return within 7 days, unused and in original condition. Return shipping is the customer’s responsibility.

Material Variations

• Natural materials (wood, leather, stone, etc.) may have variations in grain, color, or texture. These variations are normal and are not considered defects.